BGE is currently experiencing high call volumes. As a result, customers contacting us for non-emergency matters may be asked to use our callback options to hold their place in line or schedule a callback for a later date. We encourage you to use our self-service channels where possible, including bge.com and the BGE mobile app. We sincerely apologize for these inconveniences and also encourage you to continue to leave feedback via our website or post-call survey. Thank you for your patience as we work to ensure you and other customers receive the support you need.