BGE is currently experiencing high call volumes. As a result, customers contacting us for non-emergency matters may be asked to use our callback options to hold their place in line or schedule a callback for a later date. Please note, in accordance with a recent order from the Public Service Commission, all turn-off notices have been canceled and customers will not be disconnected for non-payment from December 30, 2025, through February 28, 2026. We encourage you to use our self-service channels where possible, including bge.com and the BGE mobile app. We sincerely apologize for these inconveniences and also encourage you to continue to leave feedback via our website or post-call survey. Thank you for your patience as we work to ensure you and other customers receive the support you need.